I ended up with Arvest Mortgage and have had a terrible experience with this company. I closed on a mortgage with them in October of 2017 with 10% down and set them a huge check with a note to pay the mortgage down to 60% (and made a phone call) to remove PMI in December of 2017.
They dropped the ball, didn't remove the PMI and have been charging me ever since. They conveniently can't find my letter I sent with the check and claim they listened to the phone call I made that was recorded but won't play it for me. This company is a bunch of crooks and now I am stuck with them. Customer service has hardly cared to try and correct this.
My house is 58% loan to value on a conventional loan and I am STILL paying PMI. This issue is still not resolved.
Product or Service Mentioned: Arvest Bank Mortgage.
Reason of review: Poor customer service.
Monetary Loss: $900.
Preferred solution: Full refund.