My mortgage was sold to Arvert and now I have no choice ... other than re-financing ...
than to work with a bank that uses technology that's from the 90s, and a staff is not far behind. Each time I call I sit on hold for 30 min ... then I get transferred ... and when I finally get a supervisor that can make a change they don't.
They have the ability to help, but decide not to. I get better service from big banks than from little company in AK. The web site is terrible. the ability to do real banking is terrible.
And the short sightedness of management is incredible. Their web site says they put customers first ... but they don't.
they put "policy" first regardless of the circumstances. Don't bank here and if they buy your mortgage consider refinancing.
Product or Service Mentioned: Arvest Bank Mortgage.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.