Arvest Bank - Poor customer service via telephone
I called 3 x's this morning and had to wait 20 minutes before hanging up waiting and calling again later. When i finally got thru, the guy that answered was short with me and I found myself talking to air. There is no reason for him not to take care of my issue or to call me back. I'm ready to close it all out.
Two different branches I have been in the last couple of weeks and not only was the customer service poor but once I took cash just by giving my name and wasn’t even asked for I’d and just today I told them to transfer money into someone else’s account and only gave an...Read more
Arvest Bank - Overdraft fraud
This horrible bank will not post transactions for days and then if you overdraft, they will immediately start posting all pending transactions and overdraft each one. I contacted attorney who said he will investigate. Said they used illegal tactics to steal customers money.
I used my card last night worked just fine. I tried to pay a couple of bills this morning and it wouldn’t work. So I go online my money is there. I go to the help number and put in my information and doesn’t match. I can’t speak to a human to fix this. And I don’t have...Read more
So i needed my account number but forgot my username because they chose it, not me. I tried to do this on my phone. Did not realize i cannot type my birthday in...i have to click 30 times to get to my year and click 30 time to get to the day! When the website glitchy...Read more
I got charged a overdraft fee way more than I should have and nobody helped me or even wanted to. They didn't care about anything I had said, never tried to make me happy. I even said I was going to a different bank and the dumb lady which was NOT a manager wanted to...Read more
I didn't like
- Customer service
Arvest Bank - No deposit slips
I discovered while in drive threw they no longer have Deposit slips. So they just want you to put substantial CASH in the cylinder push send and HOPE they know what account to deposit it to If they can’t afford deposit slips I can not afford to do banking with them
I like Arvest Bank because their procedures are easy to understand and use on everyday life but Online Line Banking needs some update ASAP. Everytime I pay something with my debit I check online and doubles my payment for example: I pay $14 for a shirt with my debit...Read more
I wish I had known Arvest is not reputable. They have some nice people, Jisel very nice and the president even called me to say there is nothing he could do. I spoke to other people that were double talkers and bullies. They send you literature, mislead you and you end...Read more
I didn't like
- Not impressed misleading
Very disappointed in Arvest Bank .. my card was hacked from an online hacker purchasing stuff on line.. so I went to the bank to tell them and change my account and get a new card. Last time this happen I got my $ back that was taken this time Arvest did nothin and...Read more
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