Arvest Bank
Reviews and Complaints
Arvest Bank - Check Cashing Review from Tulsa, Oklahoma
I had an Arvest check to cash and they absolutely REFUSED to cash it through the drive through, even though there was NO ONE else in the drive through. Pathetic, lazy and rude!
This was the Tahlequah branch! I used to bank with Arvest, but their poor customer service is why I left and today just confirmed I made the right decision!
Worst customer service experience ever.
- Lack of care or help
Preferred solution: Let the company propose a solution
Quite Possibly the WORST Bank Ever
Review from Oklahoma City, Oklahoma
If I go overdrawn they charge me an overdraft fee for every single time I have used my debit card previous to going overdrawn! For example, I get paid, make several purchases, go overdrawn a week later because I pulled cash out of ATM and they literally CHANGE THE DATE of all previous transactions even if they were a week prior and charge a fee for each one.
I never use my card if I'm overdrawn but doesn't matter to them. When I asked about this I was told it was because I pulled cash out of the ATM. Then they said none of the transactions had actually cleared yet.
What a horrible bank. Stealing people's money.
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Verified Reviewer | Clarksville, ArkansasResolved: Can't get a short term business loan any longer
I opened an account with USAA and they are great at lending me short term business loans at low rates! USAA also sets me up with a checking and savings account as well as vehicle loans.
6 months ago I wanted to borrow $1,000 and pay back over 6 months. To speed the process I put up my vehicle as collateral. At the end on 6 months I had the loan paid off and asked for another loan just like it. To my surprise they said their guidelines had changed and they couldn't make the loan.
These practices are really putting a strain on the small business owner.
It's a shame what the banking industry has become since they received all that "Bailout Money". They tell you that they want your business, but when it comes right down to it, they won't help you.
Poor cust. Serv. and lack of utilizing resources
On 8/21/14, went into the second bay at drive thru Sit there 10+ minutes, (this was around 7:00 pm and they weren't busy) went thru opened all mail and read, finally pushed call button (girl at drive thru was talking entire time (casual conversation) and no one had got with me as to whether my payment was being processed for my Arvest (Security Bankcard payment). Then she says she cannot process my payment because the account number was not on it.
(Funny they processed it last month without it a problem). Then she asks for my credit card. Told her I didn't have it on me. She states again that she needs my credit card #.
I pull around front and go inside. Another lady there is assisting her now and she asks for my checking acct # which could have been done in drive-thru and she processes it. No one verified my password on my acct. Asked why couldn't she have looked up acct# when in drive and she said "well, that was going to be my next question".
Every time I come to this branch at 43rd and Garnett, it seems to always be new people. Used to go to the location between Mingo and Memorial on 61st st. Great customer service, prompt, efficient, and never forgot to verify pertinent information. Yet that branch was closed.
I will NEVER go to the #563 location again. Fed Up with all the trainees. Per receipt: 7:21:22 pm on 8/21/14. Girl had dark brown/black hair; obviously new.
PS: I am glad that the credit card #s are no longer on statements - better protects against fraud. Thank you for that.
Charged Outrageous Fee
Review about Automatic Draft Payments
Pointless Customer Service Review
Arvest Bank - Loan Review from Doylestown, Pennsylvania
Worst Arvest experience of my life.
Tellers need to mind their own business.
I went to deposit just 50 cents into my account today to keep an overdraft from happening(I get paid tomorrow). I went through the drive-thru, put my money and slip into the thing, and I saw the teller at the window opening it up and laughing and telling the other tellers about it.
She spent a long time processing it too and asked for my address and just made the trip overall embarrassing. What I put into my account is the business of only me and the teller making the deposit, not the other tellers. Even that one teller is limited in how much of her business it is what I am putting into my account. She is supposed to drop it in give me the slip and let me go.
When I left all the other tellers were done with their customers and I could tell a few of them was glaring at me through the window.
This happened at the Arvest location at 3950 W. Sunset Avenue in Springdale, Arkansas BTW.
They changed my accounts without authorization
I have 3 accounts at Arvest -- checking has overdraft protection. Backup account has over 30k in it, but they RETURNED a check for $795, when there was a balance of over $1400 in the checking account.
PLUS they removed my OD protections -- without my authorization. They are "sorry" -- I didn't choose this *** bank -- my BOA accounts were "acquired" -- which by Arvest - which has been a nightmare from day 1.
Don't EVER, EVER, EVER, put a penny in Arvest -- they will *** out of it, and it is never their fault.
Writ of garnishment
Tellers I was advised by Arvest Bank Management to write the judge a letter to sign after I took all my legal papers from court proving I had won a decision for "writ of Garnishment", when I really needed a "Order to Pay" signed by the judge, mailed by the court. Why can't management be trained in proper precudure.
This is my frist experience with Arvest Bank and it will be the last.
No way would I let them manage my money when they can not manage proper procedure. Tellers need better training on minding their own work space.
Boycott Arvest Bank
I telephoned Arvest Bank this morning (11/11/11) to inquire about having a power of attorney notarized for my son who is a disabled Iraq/Afghanistan veteran. I was told this could be done at the local Elkins, Arkansas branch. When we went in to the branch a teller by the name of Devon told us that "the people who issue our notaries won't let us notarize for anyone other than customers."
Notaries are issued by the state. The state does not limit the notary to only performing services for customers of a particular banking institution. I am sure that what was meant was it was a bank policy. A very poor bank policy in my opinion. Policies like this will prevent me from every setting foot in any Arvest Bank for any reason whatsoever.
Banks and notaries have a duty to the public. This duty was failed today by the Arvest Bank in Elkins, Arkansas. Not only was this duty failed to the public at large - but it was failed to a disabled veteran. A young man who placed his life on the line for his country, became disabled as a result of it and now is treated as though it doesn't matter. Bank policy is more important than the needs of our vets.
I urge everyone to boycott Arvest. Close their doors. They do not deserve your business. To them you are only money - not people - not valued customers.
Molly Bugher
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How much was the check for? More than $2500?
They won't cash it if its over that limit. They want to be able to count it out to a client inside in front of cameras so that there is no disagreement over whether all of the funds were received by you.
i went today to cash my wkly paroll check and my vacation pay and they said they couldnt cash both of them the amount was 1275.00